At VeetaCare, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy to make your experience with us worry-free.
Eligibility for Returns:
- Returns are accepted within 30 days from the date of purchase.
- Items must be unused, in the same condition as received, and in their original packaging.
How to Initiate a Return:
- Contact our customer support team at support@veetacare.com with your order number and reason for return.
- Our team will provide you with a return authorization and detailed instructions on where to send your item.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is a result of our error.
- We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe.
Exchanges:
- If you received a defective or damaged item, we will gladly exchange it for the same product. Contact our customer support for assistance.
Non-Returnable Items:
Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.
Customer Support:
For any inquiries or assistance, please contact our customer support team at support@veetacare.com. We are here to help you.
Note: This return policy is subject to change without prior notice. Please review the policy periodically for any updates.